How to fix a cracked screen on a Microsoft Surface: Complete guide for every situation

If you’re the owner of a Microsoft Surface device and have unfortunately ended up with a cracked screen, you’re certainly not alone. Plenty of Surface Pro, Go, Laptop, and other Surface users have faced that gut-dropping moment when a fall or simple accident leads to visible damage. While a cracked screen can make your device difficult or even risky to use, it doesn’t have to mark the end of its life. The good news is that you have several options—ranging from official repair programs to DIY solutions, and weighing these can help you make an informed decision about your next steps.

In this guide, you’ll discover everything you need to know about fixing a cracked Microsoft Surface screen: the service and repair options from Microsoft, warranty implications, deductibles, DIY tips from the repair community, and what to expect before, during, and after a repair process. Whether your device is still under warranty or well out of it, or whether you’re considering attempting a home repair, you’ll get comprehensive, practical advice based on official documentation and the wealth of user and expert experiences available online.

Understanding Your Microsoft Surface Screen Damage

First things first: not all cracks are created equal. A hairline fracture in the corner may not impact the functionality of your Surface, while a web of cracks or a shattered screen can make use uncomfortable or even impossible—affecting both the display and the touchscreen/digitizer layer. Many users on forums like Reddit describe their Surface screens continuing to work after a fall, albeit with annoyance or sometimes partial loss of touch capability. Here’s what you should assess:

• Is the crack superficial, or is the touchscreen (digitizer) affected? Superficial cracks may only be cosmetic. Loss of touch response suggests deeper issues.
• Is any part of the image distorted, blacked out, or showing colored lines? If so, the LCD panel beneath the glass may be damaged, increasing repair complexity.
• Is the device safe to use? Broken glass can be sharp, and further stress can worsen the damage. Use a screen protector or avoid using the device until repair if the crack is severe.

Official Microsoft Repair and Replacement Options

The most reliable—but often most expensive—way to fix a Surface screen is through Microsoft’s own support and repair services. The official support documentation outlines what owners can expect depending on their warranty status and service plan:

Devices Under Warranty or with Microsoft Complete Coverage

If you purchased Microsoft Complete (an extended service plan), you are eligible for accidental damage protection, which covers incidents like cracked screens. Service fees (deductibles) for this protection vary by country and device:

• For most Surface devices in the US, the deductible is $49.
• For Surface Duo, deductibles are higher, for example, $99 in the US.
• This plan typically allows you to receive a refurbished replacement device rather than repairing your specific unit.

How to initiate a repair under warranty:

1. Visit the Microsoft Devices portal and sign in.
2. Select the affected device. If it isn’t registered, add it to your account first.
3. Choose the type of issue (e.g., “Cracked screen”) and follow the prompts to submit a service order.
4. Back up important data, as Microsoft cannot guarantee data recovery during a replacement or repair.

After service is complete, your replacement device receives a warranty of either 90 days or the remainder of your original warranty—whichever is longer.

Repairing an Out-of-Warranty or Physically Damaged Surface

If your Surface’s warranty has expired, or the damage isn’t covered, Microsoft offers an out-of-warranty replacement service. Here’s how it works:

• You send your broken Surface to Microsoft.
• Microsoft sends back a refurbished device of the same model.
• Costs vary depending on model and country, and these offers are subject to availability.

The post-service warranty for these replacements is also 90 days (or the balance of any remaining limited warranty, if greater).

You can check up-to-date costs for your country and device on the official Microsoft support pages or contact customer support for an exact quote. Note that pricing can exceed $400-$600 for devices out of warranty and may not be cost-effective for older models.

In-Person Support and Service Centers

Microsoft has set up service centers in selected countries (including the US, UK, Australia, China, Japan, Korea, and New Zealand) where users can access in-person inspection and hardware troubleshooting. In some regions, repairs can be performed on-site, or the staff will help facilitate shipment to a Microsoft facility for replacement. Check the latest list of supported locations on Microsoft’s official support site.

DIY Screen Replacement: What the Community Says

For users out of warranty or comfortable with hardware repairs, tackling a cracked screen yourself is possible—but involves risk. Community guides and forums like iFixit detail many Surface screen replacement experiences:

• The Surface’s screen is extremely difficult to remove without shattering. Most users, even with experience, note that you will almost always fully break the glass during removal unless you are extremely patient and cautious.
• Proper tools are essential: use a heat gun or high-quality hairdryer to soften the adhesive around the screen’s perimeter and avoid metal tools that can scratch or cut sensitive components. Plastic spudgers, guitar picks, and painter’s tools are recommended.
• Expect to spend significant time (sometimes many hours) gradually loosening the adhesive, applying heat, and prying very gently.
• Replacement screen and digitizer assemblies can be found online ($60-$100 for older models, often more for current devices), but quality varies significantly. Always buy from reputable vendors with reviews specific to your model.

It’s important to remember: attempting your own repair typically voids any remaining Microsoft warranty, and if you damage components like the motherboard or cables, your device may become unusable. Still, successful DIY repairs are possible and have saved some forum users hundreds of dollars compared to paying for out-of-warranty official replacement.

Preparing Your Surface for Service or Repair

Before shipping your device for repair (or attempting to open it yourself):

• Back up all your important data. Most services, whether official or third-party, will erase devices as a standard security practice.
• Remove any accessories or SIM cards. Microsoft specifically says not to send any power supplies, pens, or covers along with your device unless requested, as these will not be returned.
• If you’re attempting self-repair, carefully document the disassembly process—photos and notes can be invaluable for reassembly.

Self-Repair Parts and Resources from Microsoft

In recent years, Microsoft has expanded options for users to perform their own repairs. Official parts—screens, batteries, and more—can now be purchased directly (where available), allowing skilled users to perform some repairs themselves.

You’ll find qualifying information, parts supply links, and detailed repair guides for your device on the official Microsoft Self-Repair Program page. This initiative, however, is still developing, and coverage varies by model and location.

Third-Party Repair Shops: What to Expect

If you’re not up for DIY but don’t want to go through the official Microsoft channel, third-party repair providers offer another route. Options like uBreakiFix and local electronics repair shops may quote lower costs than Microsoft for screen replacement—especially for older Surface models. Always check:

• What warranty does the shop provide on their work and the replacement screen?
• Are the parts genuine Microsoft or third-party? Quality and fit can vary.
• Will the repair affect your device’s ability to update software or receive future service?

User experiences with independent repair shops are mixed but can be positive if you find a reputable technician familiar with Surface devices.

Mitigating Further Damage and Short-Term Solutions

For users living with minor screen cracks, it’s sensible to take steps to prevent your Surface from sustaining worse damage until it’s repaired:

• Apply a screen protector to hold the glass together, reduce the risk of shards, and possibly stabilize small cracks.
• Use caution when handling the device and avoid applying pressure to cracked areas.
• Backing up your files regularly ensures you’re prepared in case the device becomes suddenly unusable.
• Consider also using a case or keyboard cover for extra protection until service is arranged.

Frequently Asked Questions about Surface Screen Repair

• Will Microsoft repair my device, or just replace it? In most cases, you’ll receive a refurbished model instead of your own device after sending it in. Your old device may be refurbished for someone else.
• What if my Surface is very old? For legacy devices, Microsoft may not offer replacement services, and third-party repair may be the only option.
• Can I transfer my data to the replacement? Back up beforehand; Microsoft is not responsible for transferring your files. Cloud storage like OneDrive is useful for this purpose.
• What if my charger, pen, or accessories are damaged too? Unless specifically directed, do not send accessories with your Surface, as they likely won’t be returned.
• What warranty will my replacement device have? Official Microsoft refurbished devices are covered for 90 days or the balance of your original warranty, whichever is longer.

Dealing with a cracked Surface screen is a hassle no owner wants to face, but there’s a repair path for virtually every situation—from direct replacement under warranty, out-of-warranty paid service, self-repair with official parts, or relying on skilled third-party shops. The approach that’s right for you depends on your warranty status, your device’s age, your willingness to risk DIY, and your budget. Whatever you choose, acting promptly and backing up your device will help ensure you get back to productivity with minimal disruption.